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Town Square
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HOW TO MAKE TOWNSQ WORK FOR YOU!
WHAT IS TOWNSQ?
TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review the status of service inquiries
- Access community forms and documents
HOW DO I FIND TOWNSQ?
TownSq is available at www.townsq.io or available for download on iOS and Android devices:
- Open the Google Play Store (Android) or the iTunes store (iOS)
- Search or browse for “TownSq”
- Select the TownSq icon
- Tap Install
- Follow the onscreen instructions to complete.
HOW DO I REGISTER?
TWO WAYS TO REGISTER:
- LRE Staff will email you an invite with your login information. Follow the instructions and click "Forgot Password" to reset the temporary password provided.
- If you have not received an invitation but have your HOA account details, you can register a TownSq account by following the steps below:
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- Click “Need to Register” on the lower right-hand corner of the page.
- Enter your account number
- Enter the property’s zip code
- Enter your last name
- Click “Continue”
- Click “Sign Up”
That’s it! You’re now registered and logged in to TownSq!
HOW DO I MAKE A PAYMENT IN TOWNSQ?
FROM THE WEB:
- Login to TownSq
- Click on your name in the upper right-hand corner then click on Accounts.
- Click “Make a Payment” to choose from a menu of options including Make a One-time Payment, Manage Auto pay, and Manage Payment Methods.
SCHEDULE OF ONLINE PAYMENT FEES:
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- E-check (Checking or Savings Account) $2.95 Convenience Fee
- Debit or Credit Card $2.95 convenience fee plus 3.5% of the total payment amount.
FROM THE APP:
- From the top of your mobile feed, choose the account you’d like to make a payment on.
- Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
HOW DO I MANAGE NOTIFICATIONS?
FROM THE APP:
- Log into your account.
- Select menu at the bottom of the screen.
- A new screen will appear, select push notifications.
- Select the notifications you wish to receive: Green (On) or White (Off).
- Select Save to save your changes
FROM THE WEB:
- Log into your account. In the top right corner select your name and a drop-down menu will appear.
- Select edit profile.
- A new screen will appear with options to customize your notifications.
- Select news & events and turn the toggle on (green) or off (white).
- Select save in the bottom right corner to save your changes.
WHERE CAN I FIND HOA DOCUMENTS?
- From the Home Screen Scroll Down until you find "Documents".
- All Official Documents are listed under their appropriate category.
- Each item can be downloaded to your device.
HOW DO I LINK MULTIPLE ACCOUNTS?
- Click on your profile in the upper right-hand corner
- Choose "Add Account"
- Welcome screen will pop up
- Enter Account Number
- Enter Zip Code
- Choose "Continue"
- You'll be asked to verify the account is yours. If yes, select "OK."
- To confirm that your account is linked, return to your profile, and choose "Accounts."
HOW CAN I SUBMIT A REQUEST?
- Log in to your TownSq account (Not registered? See HOW DO I REGISTER?)
- Click on "Requests" in the left menu. Click on "Open Request" at the top left.
- Describe your support request to your community.
- Submit your request, and you're done!
Any additional questions or concerns can be answered by contacting the LRE Office at 951-763-4192 For TownSq Customer Service, please call (844) 281-1728 or email support@townsq.io.
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