HOW TO MAKE TOWNSQ WORK FOR YOU!

WHAT IS TOWNSQ?

TownSq is an all-in-one mobile app designed to help you connect, collaborate, and stay up to date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

• Easily communicate with neighbors, community managers, and board members
• Manage your account and pay online
• Get up-to-date community news and events
• Request and review the status of service inquiries
• Access community forms and documents

HOW DO I FIND TOWNSQ?

TownSq is available at www.townsq.io or available for download on iOS and Android devices:

1. Open the Google Play Store (Android) or the iTunes store (iOS)
2. Search or browse for “TownSq”
3. Select the TownSq icon
4. Tap Install
5. Follow the onscreen instructions to complete.

HOW DO I REGISTER?

TWO WAYS TO REGISTER:

1. LRE Staff will email you an invite with your login information. Follow the instructions and click "Forgot Password" to reset the temporary password provided.
2. If you have not received an invitation but have your HOA account details, you can register a TownSq account by following the steps below:

That’s it! You’re now registered and logged in to TownSq!

HOW DO I MAKE A PAYMENT IN TOWNSQ?

FROM THE WEB:

1. Login to TownSq
2. Click on your name in the upper right-hand corner then click on Accounts.
3. Click “Make a Payment” to choose from a menu of options including Make a One-time Payment, Manage Auto pay, and Manage Payment Methods.

SCHEDULE OF ONLINE PAYMENT FEES:

1. 1. E-check (Checking or Savings Account) $2.95 Convenience Fee
   2. Debit or Credit Card $2.95 convenience fee plus 3.5% of the total payment amount.

FROM THE APP:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

HOW DO I MANAGE NOTIFICATIONS?

FROM THE APP:

1. Log into your account.
2. Select menu at the bottom of the screen.
3. A new screen will appear, select push notifications.
4. Select the notifications you wish to receive: Green (On) or White (Off).
5. Select Save to save your changes

FROM THE WEB:

WHERE CAN I FIND HOA DOCUMENTS?

• From the Home Screen Scroll Down until you find "Documents".
• All Official Documents are listed under their appropriate category.
• Each item can be downloaded to your device.

HOW DO I LINK MULTIPLE ACCOUNTS?

1. Click on your profile in the upper right-hand corner
2. Choose "Add Account"
3. Welcome screen will pop up
4. Enter Account Number
5. Enter Zip Code
6. Choose "Continue"
7. You'll be asked to verify the account is yours. If yes, select "OK."
8. To confirm that your account is linked, return to your profile, and choose "Accounts."

HOW CAN I SUBMIT A REQUEST?

1. Log in to your TownSq account (Not registered? See HOW DO I REGISTER?)
2. Click on "Requests" in the left menu. Click on "Open Request" at the top left.
3. Describe your support request to your community.
4. Submit your request, and you're done!